Wednesday, September 22, 2010

Senior Sales and Support Engineer (Financial District, USA)

Aspera, a fast-growing software start-up in the San Francisco Bay Area building leading edge data transport technology, is seeking highly talented, experienced senior sales engineers with deep knowledge and expert communication skills in the areas of application software, Unix/Windows/Mac adminstration, and IP networks. The position will provide pre-sales technical support, solution architecture, and software integration services to our enterprise customers. Our software products provide high-speed data transfer across many different types of networks, systems, and workflows in fast-paced industries such as digital media creation and distribution, and federal intelligence. The role is critically important to deployment success as the customer's primary pre-sales technical contact. Responsibilities: Demonstrate Aspera's transport technology and product solution set to enterprise customers through web, onsite, and trade show meetings. In colloboration with technical marketing, create and communicate analyses of competitive differentiation. Troubleshoot issues in the evaluation and deployment of Aspera software - networking, OS, file system and user management issues. Train customers in the product architecture, configuration, and use of Aspera software on Windows, Mac OS X, and Unix systems. Develop scripts, web tools, and technical documentation for integrating and using Aspera's products and SDK. Systematically track product deficiencies and feed back requirements to the technical marketing and development team. Assist the sales and business development teams in identifying and qualifying new opportunities.

Required Skills: Strong Windows, Unix and Mac OS X system administration: User management File system access control and network file systems File system configuration for performance including RAID and SANs Software installation and configuration, including unix package management, services and daemon control Automation capabilities including cron, Windows 'at' Strong knowledge of network configuration and troubleshooting: OS network configuration and troubleshooting of IP addressing and basic routing Firewall operation, including network and port translation IP packet capture techniques and analysis Load balancing approaches and configuration Shell scripting (bash, Windows shell, Perl, PHP, Python, Ruby) Basic web server and database server administration High-availability design and clustered system configuration Understanding of security techniques for privacy, authentication, and configuration of SSH/SSL Ability to rapidly narrow down software bugs in complex customer environments Exceptional verbal and written communication, including explaining complex technology accurately and vividly to non-technical customers Ability to thrive in a self-starter, non-hierarchical structure including independently initating and executing work in varied areas
Desired Background: Minimum Bachelor's degree in Computer Engineering, Computer Science, or related discipline (MSc is an related discipline ideal). 5-10 Years of professional experience in software development or software systems implementation. Exceptional candidates with less experience will be considered. A desire to create a lasting, high-quality software platform that truly revolutionizes network data delivery.


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