Sunday, June 19, 2011

Guest Service Representative AM&PM (Indianapolis)

Hilton Experience is preferred.

Position: Guest Service Representative
Job Summary:
Consistently delivers outstanding customer service to each of our guests' every time. Responds to any guest need with a sense of urgency. Is the communications and information center for guests, fellow employees, vendors, and other outside business representatives, including the Hilton Garden Inn and Vision Hospitality Group, Inc. Performs a variety of clerical duties including basic computer work, reception and simple accounting tasks.
-Complete knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines.
-Complete all tasks described on the relevant shift check list during shift.
-Knowledge of fire alarm system and Emergency/evacuation procedures.
-Checking the credit of guest accounts daily and follows up if action is required.
-Must have knowledge of surrounding area.
-Must be responsible for security of guests, fellow employees and hotel assets.
-Must be CPR certified and MSDS trained.
-Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
-Keep cash drawer secure and in balance throughout the shift -- each GSA is responsible for his/her cash bank.
-Communicate with housekeeping department in order to ensure an ample supply of clean room's for our guests.
-Sell and up-sell rooms to walk-ins and phone reservations.
-Know and adhere to hotel brand and Vision corporate standards.
-General knowledge of housekeeping -- bed making, vacuuming, etc.
-Maintain a clean and attractive work area, uniform, and person.
-Maintain a constant goal of 100% occupancy and 100% guest satisfaction.
-Must have professional telephone & communication skills.
-Must have patience and understanding for every person that is encountered.
-Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Necessary Skills:
-Have a valid driver's license and dependable transportation available.
-Must be able to communicate effectively by writing, telephone and personal meeting situations.
-Must be outgoing, organized, detailed, and be a "TEAM PLAYER".
-Adapts well to change and is not limited by his/her position.
-Must be able to work a flexible schedule.
-Must have good cash handling skills, be able to make change.
Physical Requirements:
-Stand/walk on feet for 8 hours and work in a restrictive space/environment.
-Finger dexterity to type, to write, and work on a computer.
-Must speak in a clear, understandable voice and hear at a basic level, and understand English.
-Must be able to bend, stretch arms overhead and lift and/or carry up to 20 pounds.

No comments:

Post a Comment