Monday, May 28, 2012

Customer Assistance Representative- Arlington, VA (arlington, VA)

The Part-Time Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service and by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. There is a heavy focus on sales including selling ancillary coverage products, upgrades, and lead generation. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, sell products, and act as a rental agent back-up. The ideal candidate should demonstrate strong customer service/administrative skills and sales ability.

Arlington, VA

Hours needed:
Total of 25 hours during the following days

Friday: 7:15 am - 6:00 pm
Saturday: 8:30 am - 3:00 pm
Sunday: 8:30 am - 1:00 pm
Monday: 7:15 am - 6:00 pm

    Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    Meet and greet customers in a friendly and timely manner
    Provide directions and general assistance
    Assist to assess condition of rental upon return
    Process returns, check-ins and exit kiosk transactions
    Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    Understand and communicate rental terms and conditions, vehicle features and other services
    Sell optional protection products, upgrades, fuel options and other additional equipment
    Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
    Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    Perform miscellaneous and backup duties job-related duties as assigned

    Must be at least 18 years old
    High school diploma or GED equivalent required
    Must be enrolled full time in college as a junior or senior
    Must have at least 1 year prior customer service, retail, sales, or administrative support experience
    Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    No drug or alcohol related conviction on driving record in the past 5 years
    Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    Must be willing to work in Arlington, VA
    Apart from religious observation, must be able to work the posted hours

If interested, please apply online at


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